Outcomes

At CASA First, we are committed to providing a safe, positive, and loving future for all children in our community. We invite you to view the links below to learn more about the positive impact we’ve had on our community. 

Grievance Procedure & Policy

All employees and Volunteer Advocates are entitled to full consideration of problems arising from their work and have the right to a confidential and impartial hearing of any complaint.

If the matter cannot be settled informally through discussion, the employee may request in writing a review by the Board of Directors, and the Volunteer Advocate may request in writing a review by the Executive Director. The Board or the Executive Director, as the case may be, will examine the problem, make necessary inquiries and, based on the facts presented, make a final and binding decision regarding the complaint.

If there is suspicion of abuse or neglect of a client, a report must be made to the Executive Director immediately.  The Executive Director will immediately investigate the allegation, notify the Board of Directors and take appropriate legal action. The grievance report and a summary of the action taken will be maintained on file.

466 W. San Francisco Street
Santa Fe, New Mexico 87501

(505) 820-1500